ICSE Booking Terms and Conditions 2026. All bookings are made with International
Centre for Security Excellence (ICSE), Registered Company Number 419712
(hereinafter referred to as The Company) whose registered office is Unit 6 Gairdin
Mhaire, Cill Raine, Moycullen, Galway, H91 T38C.

A participant, candidate or learner is anyone scheduled to complete a training
program with ICSE. The Company requires the course value is paid in full to
secure a place on any given course. This can be paid by electronic money
transfer, or by credit card or debit card via our website. Once payment has been
verified, participants will receive confirmation of booking and course joining
instructions via email.

Notice of cancellation must be given in writing by e-mail (to info@icse.ie) and made
at least 24 hours before the scheduled start time for a short programme (A
programme with a scheduled duration of 14 days or less). We accept that
circumstances beyond individuals’ control happen, and every effort will be
made to relocate the candidate onto another course where possible once
sufficient notification has been given. Should a candidate miss the second
scheduled date, the course payment is forfeited to The Company.

Should a person cancel a long course (A programme with a scheduled duration of
fourteen days or more), the following scale of charges will apply:

1. If you cancel 30 days or more before the course starts – 10% of total course cost
will be charged.
2. Between 29 and 14 days before course starts – 50% of total course cost will
be charged.
3. Less than 14 days before course starts – 100% of total course cost will be
charged.

Similar terms are adopted throughout the training industry and cover the costs of
advance payments made by The Company.

We reserve the right to postpone or cancel any course if there are insufficient numbers. If the course you have booked is postponed or cancelled, you will be given the opportunity to transfer to another suitable date or location at no extra charge. We will make a full refund if other course dates or locations are unsuitable.

The Company nor any of its representatives will not be held responsible for any
loss incurred by the postponement or cancelation of any of its programs. It may be necessary to move your booking to another course so that our courses have an optimum number of students according to the instructor/student ratios stipulated for the courses to be undertaken. You will not be charged for such a transfer instigated by us.
The instructing ratios for any course may be varied at the discretion of the Managing Director to allow for circumstances such as staff absence or illness. Circumstances may arise where we are forced to alter dates, duration, or venue location before a course starts. We will try to inform you of any such changes as soon as we know of them.
Emergency circumstances may arise where a learner, through no fault of their own, must leave a course after completing one or more days of the program. In such circumstances they must cycle onto the next available course in that location and complete their training with this new class. The company will contact them and advise them of the new dates they must attend to complete their training. They will not be required to attend training again for the days they have already completed. However, they must complete training on the very next available dates offered by the company. Due to data protection responsibilities
the company cannot hold the candidate’s incomplete paperwork. Should the candidate fail to attend these new dates their fee is forfeit to the company. A learner leaving a course at any stage after Session 3, for whatever reason, will not be entitled to any refund unless agreed by a Director of The Company. Participants must always act with restraint and in accordance with instructors’ requests. Where English is not a participants first language they are required to read, comprehend, and accept the ICSE Guidelines for English Language Proficiency which can be found in the resources section of our website. The
minimum allowed standard for classroom-based security training programmes is B1 or intermediate level English in reading, writing and speaking. The minimum for Online training delivered through a virtual classroom is a B2 in English in reading, writing and speaking. Participants on some of our programs are required to provide evidence of identity, address, Eircode, PPSN or UK National Insurance Number, funding forms or other documents. Learners are notified in advance of the need to supply us with these items. Failure to supply the required items will result in learners being prevented from joining the training program. Participants on ICSE programs permit ICSE to make any enquiry deemed necessary to verify the information supplied. Participants also permit ICSE to disclose and share any relevant information to relevant statutory bodies, for example, the Private Security Authority, Quality Qualifications Ireland, An Garda Síochána and Department of
Education. Participants accept that ICSE reserves the right to withdraw result approval in the event of any false or misleading statements made or information or documentation submitted by the learner. Other relevant statutory bodies may also be supplied with this information. Participants accept that as part of their program of learning ICSE are required
to collect and store their sensitive personal data in the form of pictures, identity documents, video and audio data for the purpose of verification, assessment
and certification. Participants must complete any pre course registration, home study or pre course requirements issued to them by ICSE in advance of the first training
module. Some online courses require candidates to attend an interview. This
interview is an integral part of the training program. A candidate who does not
attend their scheduled interview without prior notice forfeits their place on the
course. A candidate is permitted to reschedule an interview date with 48 hours
prior notice in writing (info@icse.ie). Where a candidate requests in advance to
reschedule a pre course interview they will be assisted in doing so. However,
they will no longer be entitled to a refund should they fail the rescheduled
interview.

Where a candidate fails their pre-course interview due to non-compliance with
the stated entry requirements — including, but not limited to:
• use of incorrect, inadequate, or incompatible technical equipment;
• an unsuitable or disruptive study environment;
• failure to attend at the scheduled time;
• insufficient preparation or failure to follow pre-interview instructions; or
• any other factor that prevents successful completion of the pre-course
interview — the candidate shall not normally be entitled to a refund of any fees paid, as
costs will have been incurred in reserving their place and arranging tutor time.
Instead, the candidate will be offered one final opportunity to complete the interview and commence the course within 30 calendar days of the original start date, once all entry requirements have been met (e.g. suitable technology, environment, and adherence to instructions). If the candidate does not avail of this opportunity within that timeframe, their
enrolment will be deemed withdrawn, and no further opportunity or refund will
be provided. This clause does not affect your statutory rights, including the right to
withdraw within 14 days of booking unless you have chosen to begin the course or pre-course interview within that period. For online courses with scheduled assessments candidates are provided with the time and date of their assessment a minimum of 7 days in advance. Assessments times or dates can only be changed if requested in writing by the learner shortly after receiving the assessment schedule. This request for change must be
emailed to support@icse.ie . Any change to the schedule for assessment is only confirmed for the learner after they receive an email confirmation from the same email address. While we will always try and assist a learner with a change to their assessment schedule it is not always possible. A learner will be offered one alternative assessment date, if that alternative date is not accepted, a €200 examination re sit fee will apply.
Before undertaking any ICSE assessment, learners must agree to our academic integrity policy. Any learner who breaches our Academic Integrity guidelines or attempts to plagiarise, use artificial intelligence, attempt to cheat or in any way bring into disrepute our organisation or the integrity of our awarding bodies shall be removed from the training programme, not permitted to complete their assessments, and not entitled to a refund. All relevant information on the candidate and the misconduct will be made available to relevant stakeholders including QQI and the Private Security Authority where appropriate.
The use of any photographic, audio or video recording equipment by participants
during a program is strictly prohibited. This includes the recording of any tutor,
learner, activity or ICSE proprietary material. All course notes, study materials,
manuals and assessment materials are the commercial and intellectual property
of ICSE and are supplied to learners for reference and study use only. Any
copying, sharing, lending or selling of any of the above-mentioned items is
strictly prohibited. The Company or any of its representatives will not be held responsible for any illness, injury or harm sustained on our courses, nor will they be liable for any
uninsured loss or damage of personal property. Health and Safety of our employees and learners is of paramount importance. Should a learner be present on a course with an illness or injury the company may request the learner to leave the course and return later when they are better. In such circumstances the company will liaise with the learner to schedule a return time and location that suits them with no additional training fee.
The Company ‘Money back Guarantee’ as advertised on the website www.securityexcellence.net operates under the following circumstances:

1. If a learner for any reason is unhappy with the standard of training, tutor behaviour, program standards or venue at any time for the first three days of training the Company will offer a full refund of all training fees.
2. The learner must notify the tutor of their intention to leave the program before the end of the third day of training. Notifications given to the tutor or the office after this time will not form part of the guarantee.
3. The Company will retain all the learners training records and assessments undertaken prior to the time of leaving.
4. The payment will only be refunded in the same method of purchase as the original sale and in the case of credit card purchases onto the same card used to purchase the product.
5. Should the learner decide to return to the company later and undertake the
training, they are required to complete all training days associated with the new course.
6. Learners must note that while ICSE shall process the refund payment weekly it
may take several days for the funds to reach the purchaser’s card.

These booking conditions may only be waived in special circumstances, and in writing, by a Director of The Company. The terms and conditions of all agreements made with The Company shall be subject to, and governed by, Irish law. When making your booking it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them.